ABOUT LEVI'S® SECONDHAND
ORDERS
- HOLIDAY SALE 30% OFF SITEWIDE
- Why is there a six-item order limit per style?
- Can I combine multiple orders?
- What if something is wrong with my order when it arrives?
- Can I add items to an existing order after it has been shipped?
- Can I cancel or edit my order after it has been placed?
PAYMENT
- What Red Tab Member benefits apply to Levi’s® SecondHand?
- Can I use Levi's® promo codes on Levi's® SecondHand?
- What if my order should be tax exempt?
- How is sales tax calculated?
- Can I change my payment method?
- Why do I have a hold on my credit card? Have I been charged twice for my order?
SHIPPING
- What do I do if I sent the wrong item?
- Which carriers do you ship with?
- Can I change my shipping address?
- Can my order be shipped to a store for pickup?
- When will my order arrive?
- What shipping options do you provide? How long does it take to process an order?
RETURNS
TRADE-IN
- What terms apply to participation in the Trade-in Program?
- What if I lose my gift card or it gets stolen?
- Can I combine multiple trade-ins at the same time?
- Can I trade in Levi's® items I purchased from a different retailer?
- Can I mail you my items?
- Can my trade-in items be in any condition?
PRODUCTS
- Do Levi's® SecondHand products fall under Levi's® warranty policy?
- What's your reseller policy?
- How does pricing differ between new and sale (or clearance) Levi's® merchandise and used Levi's® SecondHand merchandise?
- Do you offer price adjustments?
- How do you price Levi's® SecondHand items?
- How do I choose a style and fit?