What if something is wrong with my order when it arrives? April 20, 2021 21:24 Updated If you believe something isn't right with your order, please reach out to our Customer Service team. Related articles Who can I contact if I have a question? What's the Levi's® SecondHand return policy? Which carriers do you ship with? Can I cancel or edit my order after it has been placed? Can I add items to an existing order after it has been shipped?